Each and every student is equally significant and important to us. As such, the Academy will constantly strive to provide the necessary support to each and every student, so as to ensure that all our student's needs, are suitably looked after and taken care of.
The Academy's Dispute Resolution Policy (Non-Academic Programme)
The Academy has a close-loop feedback and complaint management system to gather and address all feedback / complaints received (from various channels of communications e.g feedback forms, websites, emails, telephone calls, meetings, and in person from the public, staff or students, etc).
Any Academy staff receiving and/or tasked to handle the feedback/complaint shall investigate and act to resolve the areas of concern.
The Academy communicates its response time for feedback/complaint/grievance received and the response time to resolve the feedback/ complaint (within 21 working days) to the person making the feedback/grievance or complainant.
Please feel free to provide us with your feedback by either of the following channels: